We have an exciting opportunity for Customer Experience Officers in Hawthorn.

We are advertising this position on behalf of a great business that values diversity and inclusion, and is looking to hire people with a disability or mental health condition.

If this sounds like you then apply now!  

About the Role:

A great opportunity for individuals who are passionate about customer service and would like to be a part of a supportive team environment!

This role will be a mix of work from home and in office with the following responsibilities:

  • Inbound/outbound call management, assisting new and existing customers
  • Contact and respond to customers correspondence within a timely manner
  • Resolution of a broad range of complex, sensitive, and routine customer needs and issues
  • Effective investigation, management and resolution of consumer escalation when required
  • Prepare Refunds and compensation to customers
  • Maintain accurate and up to date records of all customer communications
  • Responding to Customer email communications, Livechat, SMS Queries and Facebook Messenger Queries
  • Coordinate and schedule connection and disconnection requests
  • Rate reviews

About You:

  • Strong communication skills and excellent customer service ethic
  • Problem Solving and Resolution Skills
  • Conflict Management Skills
  • Ability to multitask and a “Can do” attitude
  • Strong Excel and keyboard skills
  • Able to handle confidential/sensitive information appropriately
  • Attention to detail and accuracy
  • Self-motivated self-starter
  • Ability to work effectively within, and contribute to a team environment  

For AimBig Employment, helping people is our number one priority. Whether it’s a physical (musculoskeletal) injury, a mental health issue, a disability or a health condition, our speciality is you and your capacity to work. That’s why we look at the whole ‘you’ to help you back to work in a job that’s right for you.

Take the first step into a great job today – APPLY NOW to let us help you on your journey to meaningful work!

For application enquiries, you may call 1300 346 555.

Apply Now

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