We have a great opportunity for a Consumer Care Specialist in Sunshine West.

We are advertising this position on behalf of a great business that values diversity and inclusion, and is looking to hire someone with a disability or mental health condition.

If this sounds like you then apply now!

About the Role:

An exciting opportunity is available immediately for a Consumer Care Specialist. We are looking for a passionate, motivated, and energetic “Superstar” to engage with consumers at a personal and emotional level.

As the Consumer Care Specialist, you will be responsible for driving a high level of consumer advocacy with consumers, build long lasting relationships with retail partners and help drive sales conversion.

Your responsibilities will include:

  • Handling all Incoming/outgoing phone-based consumer/retailer queries
  • Handling all web-based enquiries via ‘Zendesk ticket platform’
  • Interacting directly with consumers via ‘Live Chat – Zendesk’
  • Sales Order Entries, Quotes and process Returns
  • Educate consumers about product range, features, benefits, usability, availability and help with purchasing decisions
  • Provide sales support for the Sales Team

About You:

  • Demonstrated experience in a phone-based customer service environment highly preferred
  • Ideally demonstrated experience using ‘live chat’ platforms ‘Zendesk, Hootsuite etc’
  • Strong understanding of consumer life cycle, and maximising lifetime value
  • Demonstrated experience in engaging with consumers on social media platforms
  • Highly self-motivated individual with a positive, ‘Can Do’ attitude
  • A professional demeanour and consumer service orientated
  • Strong Microsoft Excel skills and ability to analyse data
  • Accuracy with data entry and strong attention to detail
  • Ability and willingness to use initiative, learn new tasks and concepts quickly
  • E-commerce experience favourable but not essential
  • Excellent Team player with a strong work ethic

For AimBig Employment, helping people is our number one priority. Whether it’s a physical (musculoskeletal) injury, a mental health issue, a disability or a health condition, our speciality is you and your capacity to work. That’s why we look at the whole ‘you’ to help you back to work in a job that’s right for you.

Take the first step into a great job today – APPLY NOW to let us help you on your journey to meaningful work!

For application enquiries, you may call 1300 346 555.

Apply Now

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